Last updated: 1 September 2025

Introduction

At Crep Chief Notify Limited (“Crep Chief Notify”, “we”, “us”, “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.crepchiefnotify.com (“Site”) or use our services.

It is important that you read this Privacy Policy together with any other privacy notice we may provide on specific occasions so that you are fully aware of how and why we are using your data. This Privacy Policy supplements those notices and is not intended to override them.

By using our Site, you agree to the practices described in this policy. If you do not agree, please stop using our Site immediately.

Who We Are

We are Crep Chief Notify Limited, registered in England and Wales (company number 12360997).
Registered address: Mya Business Services, PO BOX 280, Aberystwyth, Wales, SY23 9BX.

📧 Contact: office@crepchiefnotify.com

Data We Collect

1. Device Information

• Examples: browser version, IP address, time zone, cookie identifiers, pages viewed, search terms, interactions with the Site.

• Purpose: to load the Site correctly, perform analytics, and improve user experience.

• Legal basis: Consent (for analytics/marketing cookies), Legitimate Interests (site security).

• Source: collected automatically via cookies, log files, pixels, and similar technologies.

2. Order Information

• Examples: name, billing address, shipping address, payment details, email address, phone number.

• Purpose: to process and fulfil orders, manage payments, deliver services, send invoices, detect fraud, and provide order-related communications.

• Legal basis: Contract (to perform services), Legal Obligation (tax and accounting), Legitimate Interests (fraud prevention).

• Disclosure: shared with processors Stripe, WordPress, WooCommerce.

3. Customer Support Information

• Examples: name, email, phone number, and details you provide when contacting support.

• Purpose: to respond to queries, provide support, and improve services.

• Legal basis: Legitimate Interests (customer service).

• Disclosure: shared with service providers including WordPress, WooCommerce, Stripe, Google.

Cookies & Tracking

We use cookies and similar technologies to:

• Operate the Site (strictly necessary cookies).

• Analyse traffic and usage (analytics cookies).

• Deliver personalised content and ads (marketing cookies).

These may be set by us or by third parties acting on our behalf. Non-essential cookies will only be placed with your consent, which you can give or withdraw at any time via our cookie banner or browser settings.

Our third-party providers include:

• Hosting & site platform: Framer

• Email & marketing automation: Klaviyo

• Analytics & performance tools: Google Analytics, Hotjar

• Advertising & retargeting: Facebook Pixel, TikTok Ads, Optimonk

• Payment processors: Stripe

These providers may place cookies or similar technologies on your device to collect information about your browsing behaviour, subject to your consent.

Behavioural Advertising

We use your personal data to provide targeted advertising. For example:

• Google Analytics helps us understand how users interact with our Site (Google Privacy Policy). You can opt out here: Google Analytics Opt-Out.

For more information on targeted advertising, visit: NAI Consumer Guide.

Sharing Your Data

We share your personal data only with:

• Service providers and processors listed above.

• Regulators or authorities where required by law.

• Advertising/analytics providers only with your consent.

We do not sell your personal data.

International Transfers

If we transfer your data outside the UK or EEA, we ensure it is protected by:

• The UK/EU–U.S. Data Privacy Framework (where applicable).

• Standard Contractual Clauses (SCCs) approved by the UK or EU.

This ensures an adequate level of protection for your personal data.

Data Retention

We keep your personal data only as long as necessary:

• Order data: kept for 6 years (for tax and accounting).

• Customer support data: up to 2 years after resolution.

• Cookie/analytics data: according to cookie lifespans or until consent is withdrawn.

When retention is no longer necessary, we securely delete or anonymise the data.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data.

• Request correction of inaccurate data.

• Request deletion (“right to be forgotten”).

• Restrict or object to processing.

• Withdraw consent at any time.

• Request a copy of your data in a portable format.

• Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.

To exercise your rights, contact us at 📧 office@crepchiefnotify.com.

Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect personal data from individuals under 13 without verifiable parental consent. If you are under 18, you may only use our Site with parental/guardian supervision and consent. If we discover we have collected data from a child without consent, we will delete it promptly.

Security

We use appropriate technical and organisational measures to protect your data, including encryption, secure servers, and restricted access.

Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date of last update shown at the top.


Cookie Policy

Last updated: 1 September 2025

This Cookie Policy explains how we use cookies and similar technologies on our website www.crepchiefnotify.com (“Site”).

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help us operate the Site, improve your experience, and provide relevant content and advertising.

Cookies can be:

• Session cookies (expire when you close your browser).

• Persistent cookies (stay on your device until they expire or are deleted).

We also use similar technologies such as pixels, tags, and scripts for the same purposes.

Types of Cookies We Use

CategoryExamplesPurposeExpiryProvider(s)Strictly NecessarySession ID cookiesNeeded for core site functions like navigation, log-in, and checkout.SessionCrep Chief Notify, WooCommerce, StripePerformance / Analytics_ga, _gidMeasure site traffic, usage patterns, and performance to improve our services.1 day – 2 yearsGoogle Analytics, HotjarFunctionalityPopup/session cookiesRemember preferences, improve user experience, and control pop-up displays.VariesOptimonk, FramerAdvertising / Targeting_fbp, TikTok Pixel, Klaviyo trackingDeliver personalised ads, track conversions, and measure campaign effectiveness.3 months – 2 yearsFacebook (Meta), TikTok, Klaviyo

Third-Party Cookies

Some cookies are set by third parties acting on our behalf. These include:

• Hosting & site platform: Framer

• Email & marketing automation: Klaviyo

• Analytics & heatmaps: Google Analytics, Hotjar

• Advertising & retargeting: Facebook Pixel, TikTok Ads, Optimonk

• Payments: Stripe

We do not control these cookies directly. Please review the privacy policies of these providers for more information.

Managing Cookies

You can:

• Accept or reject non-essential cookies using our cookie banner.

• Withdraw your consent at any time by clearing cookies in your browser or revisiting our cookie settings.

• Adjust your browser settings to block or delete cookies (note: this may affect site functionality).

Updates to This Cookie Policy

We may update this Cookie Policy from time to time. Changes will be posted on this page with the date of last update shown at the top.

📧 Questions? Contact us at office@crepchiefnotify.com.